Your BewellConnect app doesn’t work anymore…

Express troubleshooting, step by step.

First of all, check the compatibility of your smartphone (or tablet) with our BewellConnect app.

Then…

Make sure you sync your data, if you can, one last time on the Cloud.

Delete the BewellConnect app from your smartphone.

Reinstall the app, respecting the download and installation times.

Re-open the app, and then connect.

If the problem persists, try this quick procedure

Disconnect the device from your smartphone: turn off your WiFi and Bluetooth.

Try to restart the product using the appropriate button.

Reboot and reconnect your BewellConnect device by carefully following the steps suggested in the instructions supplied with the product.

The BewellConnect app is available for free from one of the following stores:

• Apple Store
• Android market

If you are unable to download the app, you should check the list of devices that support our application to see if your smartphone or tablet is compatible.

If you have trouble creating your BewellConnect account user, you can contact our customer service by phone – freephone number +33 (0)8 00 68 01 80 (free call) – or even send us a message using the contact form by selecting ‘BewellConnect app Technical Support’ from the drop-down menu.

You have just installed the BewellConnect app on your smartphone and created a user account, but you have not received the email confirming the successful creation of your account.

Check the accuracy of the email address you used to create your account. If this address is correct, you should check your email’s spam folder as this type of automatically sent email can sometimes be mistakenly redirected to your email’s spam or junk folder.

If you cannot find this email, you should contact our customer service, either by phone – freephone number +33 (0)8 00 68 01 80 (free call) – or even send us a message using the contact form by selecting ‘BewellConnect app Technical Support’ from the drop-down menu.

You have purchased a subscription to the Check-Up service and you also want to use the MyDoc service; You have two options.

You want to keep the Check-Up service.
Then you need to change your subscription and switch to the DUO plan which includes unlimited use of Bewell-Check-Up as well as three calls per month to Mydoc.
You don’t want to keep the Check-Up service.
Then you need to change your subscription and switch to the MyDoc plan.

In both cases, to change your subscription, please contact our customer service by phone on the freephone number +33 (0)8 00 68 01 80 (free call) or even send us a message using the contact form by selecting ‘Subscription Services’ from the drop-down menu.

French legislation allows you to withdraw your subscription within a maximum of 14 working days from the date of your subscription.

See our General Terms and Conditions of Subscription to Check-Up

To cancel your subscription to the Bewell Check-up services, you must send us your cancellation request by registered mail, with acknowledgement of receipt, giving at least 8-days’ notice before the anniversary date of your subscription.

See our General Terms and Conditions of Subscription

No, subscription to or single use of the Check-Up service is not covered by the French Social Security.

You can subscribe to the Check-up service by clicking on the Check-Up link or directly from the mobile application by clicking on the service’s icon.

The price of a subscription to the Check-up service is €4.90 / month, without any minimum time commitment.
Your subscription anniversary date is the date of your subscription.
Your subscription to Check-up renews automatically.

You just ordered a BewellConnect product online and you haven’t received the email confirming your order.

Check the accuracy of the email address you used to create your BewellConnect account.

If this address is correct, you should check your email’s spam folder as this type of automatically sent email can sometimes be mistakenly redirected to your email’s spam or junk folder.

If you cannot find this email, you should contact our customer service, either by phone – freephone number +33 (0)8 00 68 01 80 (free call) – or even send us a message using the contact form by selecting ‘Commercial Products Department’ from the drop-down menu.

You can also check your BewellConnect customer account to check whether or not your order is there.

You can track the delivery of your parcel by clicking on the order tracking link in your order shipping confirmation email.

Reminder: We ship BewellConnect.com orders with Colissimo; the delivery time for metropolitan France is 2 working days for orders placed before 12.00 pm Monday to Friday.

Yes, with a few exceptions, we deliver worldwide, excluding the USA and Brazil.

You can view the list of countries on our transporter Colissimo’s website – https://www.laposte.fr/particulier/courriers-colis/conseils-pratiques/fiches-pays-colis –

If you wish to order a BewellConnect product and have it delivered to the USA, visit our Boston subsidiary’s website – https://bewell-connect.us -–

If you want to acquire a BewellConnect connected product or are having trouble running a BewellConnect app, you should check the list of smartphones and tablets that are compatible with our apps.

You ordered a BewellConnect product and want to connect to your customer account.

1. Click on the ‘My Account’ icon at the top right of your screen;
2. Enter your username or your email address
3. Enter your password.

If you have forgotten your password, you can create a new one by clicking on the ‘Forgotten password’ link.

Then you will receive an email asking you to enter a new password.

Important: Avoid passwords that are too simple. You can get help by using this secure password generator – https://www.motdepasse.xyz/

The tracking link for my order does not work and displays the following error message:

Your number is unknown. Please re-enter it using the correct format.

Our shipments are usually handled by the Colissimo service in the middle of the afternoon, which will trigger the activation of your tracking link.

Thank you for your patience.

Your Duo subscription gives you unlimited access to Bewell Check-up + 3 calls to MyDoc per month.

Unused calls to MyDoc cannot be carried over to the following month.

At this time, no, the Duo subscription covered by the French Social Security.

You have purchased a subscription to the Duo service and you wish to change your subscription.

You have two options.

You want to keep the MyDoc service.
Then you need to change your subscription and switch to the MyDoc plan.
You want to keep the MyDoc service.
Then you need to change your subscription and switch to the Check-Up plan.

In both cases, to change your subscription, please contact our customer service by phone on the freephone number +33 (0)8 00 68 01 80 (free call) or even send us a message using the contact form by selecting ‘Subscription Technical Support’ from the drop-down menu.

Yes, thanks to your Duo subscription, you can contact the MyDoc service anywhere in the world and be put in touch with our medical platform, based in France, 24 hours a day, 7 days a week.

No, the MyDoc doctor of your Duo subscription cannot issue a prescription.

To cancel your subscription to the MyDoc services, you must send us your cancellation request by registered mail, with acknowledgement of receipt, giving at least 8-days’ notice before the anniversary date of your subscription.

See our General Terms and Conditions of Subscription: GTCS

French legislation allows you to withdraw your subscription within a maximum of 14 working days from the date of your subscription.

See our General Terms and Conditions of Subscription: GTCS

To change your contact email address attached to your subscription, you can contact our customer support by phone on the freephone number +33 (0)8 00 68 01 80 (free call) or even send us a message using the contact form by selecting ‘Subscription Services’ from the drop-down menu.

You can subscribe to the Duo service by clicking the link below: Subscribe to Duo.

With a monthly subscription without any minimum time commitment.

The DUO subscription includes unlimited use of the Check-up service plus three calls per month to MyDoc, for €19.90 / month.

Each additional call costs €14.90.

Charge your device using the cable provided, either plugged into a suitable USB port or a smartphone charger.

To clean your device, use a soft, dry cloth. Dampen it, if necessary. Don’t use alcohol, benzene, thinner or other chemicals to clean the device.

During the stay in the maternity ward, your baby is weighed every day to monitor weight loss as well as his or her gradual return to his or her birth weight. Once at home, weighing your baby 1-3 times a week, always under the same conditions, is recommended.

Turn on the scales by pressing the on/off button. Then, open the BewellConnect® app and choose your child’s profile.
Start MyBabyScale and go to the measurement screen before weighing your child to save the data.
Place your child on the scales, weigh him or her and the data will be automatically transferred to the smartphone or tablet with MyBabyScale.
Once your child has been weighed, you can view the growth charts in the app.

Download the BewellConnect app onto your phone or Tablet via:

• The App Store
• Google Play
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the MyBabyScale icon.

Before your first use, charge your BW-MyCoach® Pulse activity tracker with the cable provided, for about two hours.

• Make sure that the Bluetooth (only Bluetooth Low Energy 4.0) on your smartphone is on and your smartphone’s operating system is updated. (Android 4.3 or later or iOS 7.1 or later).
• Then sync your activity tracker with the BewellConnect® app. (More information in Chapter 4.6. Syncing)
• Once synced, your activity tracker is ready to use.

BW-MyCoach® Pulse detects when you are asleep (lower heart rate, lack of movement) and will automatically switch to ‘Night’ mode, in order to analyse the quality of your sleep and its evolution throughout the night (movement, waking up, duration). These data are transferred to the BewellConnect® app in your smartphone to help analyse the quality of your sleep.

MyCoach Pulse also measures heart rate.

Download the BewellConnect app onto your phone or tablet via:

• The App Store
• Google Play
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the BW-MyCoach icon.

Just sync it with your app. Login to your BewellConnect app, and then select the BW-MyCoach app; in the menu at the top right, click on sync

With BW-MyCoach Life/Pulse, you can also locate your smartphone by accessing the “FIND PHONE” menu. You can also receive call notifications, set three daily alarms, remotely control your smartphone’s camera or enable the ‘Anti-Lost’ option to never lose sight of your smartphone!

BW-MyCoach Life/Pulse’s has a battery life of about 15 days with of daily use of the device.

Charge your device using the cable provided, either plugged into a suitable USB port or a smartphone charger.

Make sure the strap is correctly positioned on your wrist. Then check your Bluetooth connection and make sure you’re connected to the app.

To charge your activity tracker, please connect the USB cable to your computer or to a power adapter, and then connect the other end to the place provided at the back of the activity tracker. It will take one to two hours to fully charge your activity tracker.

You have purchased a subscription to the MyDoc service and you also want to use the Check-up service; You have two options.

You want to keep the MyDoc service.
Then you need to change your subscription and switch to the DUO plan which includes unlimited use of Bewell-Check-Up as well as three calls per month to Mydoc.
You do not want to keep the MyDoc service.
Then you need to change your subscription and switch to the Check-Up plan.

In both cases, to change your subscription, please contact our customer service by phone on the freephone number +33 (0)8 00 68 01 80 (free call) or even send us a message using the contact form – Contact – by selecting ‘Subscription Services’ from the drop-down menu.

French legislation allows you to withdraw your subscription within a maximum of 14 working days from the date of your subscription.

See our General Terms and Conditions of Subscription

No, the MyDoc service’s doctor cannot issue a prescription.

To cancel your subscription to the MyDoc services, you must send us your cancellation request by registered mail, with acknowledgement of receipt, giving at least 8-days’ notice before the anniversary date of your subscription.

See our General Terms and Conditions of Subscription

To change your contact email address attached to your subscription, you can contact our customer support by phone on the freephone number +33 (0)8 00 68 01 80 (free call) or even send us a message using the contact form – by selecting ‘Subscription Services’ from the drop-down menu.

No, at this time subscription to or single use of the MyDoc service is not covered by the French Social Security.

You can subscribe to the MyDoc service by clicking the link below: MyDoc or directly from the mobile app by clicking on the icon for the service.

The MyDoc service is offered in two forms:

• Without subscription
  You will be charged for the MyDoc service after every use, i.e. after each call that you make, at the price of €14.90 / call.
• With a monthly subscription without any minimum time commitment.
  The DUO subscription includes unlimited use of the Check-up service plus three calls per month to MyDoc, for €19.90 / month. Each additional call costs €14.90.

Download the BewellConnect app onto your phone or Tablet via:

• The App Store
• Google Play
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the icon

MyECG is a category IIa medical device which is a regulated health product that bears, under this regulation, the CE mark. For more information, carefully read the instructions.

Press the Power button to turn on the device.
Sit in a comfortable position, with your back straight and arms relaxed, including your fingers, for the entire duration of measurement.
Make sure the electrodes are in direct contact with your skin, with your left and right index fingers on the upper electrodes, and your left and right thumbs on the side electrodes.
Press the start button to start a measurement.

The device starts a 6-second countdown and then starts recording.

A heart blinks on the display and emits a sound for every heartbeat detected for 30 seconds of recording.
A blinking clock icon shows the remaining recording time.
A HR waveform appears on the display if the device is unlocked.
Stay still and do not bend or move your fingers or your arms during the 30 seconds of recording.
If the device detects a poor contact or if the measurement is interrupted by a manual setting, you must restart the recording.

Charge your device using the cable provided, either plugged into a suitable USB port or a smartphone charger.

Download the BewellConnect app onto your phone or tablet via:

• The App Store
• Google Play
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the MyGluco icon.

The meter stores the 450 latest blood glucose test results as well as the respective dates and times in its memory.

Do a test with the control solution:

• When you receive the meter and try it for the 1st time,
• At least once a week to regularly check the meter and the test strips,
• When you begin using a new container of test strips,
• When you think that the meter or test strips are not working properly,
• When your blood glucose test results don’t match how your feel,
• If you think the results are not accurate or during the testing process
• If the device has fallen or you think you have damaged it.

Your device’s batteries may be drained. Change the batteries in your device.

Download the BewellConnect app onto your phone or tablet via

• The App Store
• Google Play
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the MyNutriScale icon.

No, it is not possible to add a food to the MyNutriscale app’s list.

The MyNutriscale app has 1,496 foods.

Press the ‘On/Off-TARE’ button on the food scales so that it lights up.
The display shows ‘– – – –’, and then the weight of the weighed food.
The numbers blink, and then stabilise and remain steady.

To tare the food scales, place your empty dish (plate, bowl, salad bowl, etc.) on it, and then press ‘On/Off-TARE’.

This way the weight of your dish will not be taken into account. The display flashes ‘0 g’. Once this screen is steady, you can place your food in the dish to weigh it.

To clean your food scales, use a soft, dry cloth. Dampen it, if necessary. Don’t use alcohol, benzene, thinner or any other chemical to clean the device.

Charge your device using the cable provided, either plugged into a suitable USB port or a smartphone charger.

Download the BewellConnect app onto your phone or tablet via:

• The App Store
• Google Play
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the MyOxy icon

Oxygen saturation is the amount of oxygen in your red blood cells. Several factors may change the affinity between the haemoglobin and the oxygen and may reduce the oxygen saturation of the blood, such as heart disease, for example. Controlling oxygen saturation is crucial for people who have factors that may cause desaturation.

No, MyOxy is not intended for continuous use. It is suitable for occasional use.

Charge your device using the cable provided, either plugged into a suitable USB port or a smartphone charger.

Download the BewellConnect app onto your phone or tablet via:

• The App Store
• Google Play
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the MyScale icon.

MyScale Analyzer is a body-mass index scale that allows you to fully analyse your body composition: BMI, body fat, body mass, muscle mass and water mass.

For more details, see MyScale Analyser’s user manual:

MyScale Initial allows you to track your weight and BMI.

For more details, see MyScale Initial’s user manual:

To clean your device, use a soft, dry cloth. Dampen it, if necessary. Don’t use alcohol, benzene, thinner or other chemicals to clean the device.

Maybe the batteries are drained. Please change them and weigh yourself again.

First, check your Bluetooth connection and make sure you’re connected to the app.

Then, maybe the profile selected on the scales does not match the profile on the smartphone: select the correct profile.

Measurements on the scales must be done barefoot.

Under certain conditions, your MyTens Pro electro-stimulator may be covered by the French Social Security and your supplementary health insurance.

Attention, only the MyTens Pro (4 electrodes) can be covered.

To do this, you must:

• Get a prescription from your attending physician or a pain treatment centre;
• Your prescription must clearly indicate that you can buy this medical device; in some cases, a rental may be requested.
• Request a reimbursement form when you make your purchase at the chemist’s shop or on our website

Download the BewellConnect app onto your phone or tablet via:

• The App Store
• Google Play
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the MyTens icon

To get coverage for your MyTens Pro electro-stimulator, you must first obtain a medical prescription from your attending physician.

Some French Social Security centres may require a prescription from a pain treatment centre, as well as a 6-month hire prior to the purchase of an electro-stimulator.

If you order your MyTens Pro on our website, you must request a treatment form in the ‘Order Notes’ space before finalising your purchase. If you buy your device in a chemist’s shop, your chemist will give you a treatment form that you can submit to your social security centre for reimbursement.

In order to relieve sacroiliac joint pain, you can use the programs for treating the lumbar area.

See the device’s user manual:

No, neither the MyTens nor MyTens Pro electro-stimulator models were designed to be used on children.

See the device’s user manual:

TENS is a technique using electrodes to stimulate nerves with electrical waves. This way, their ability to transmit pain is temporarily reduced, relieving the patient.

EMS uses electrical impulses to cause muscle contractions and thus strengthen them.

MyTens is a category IIa medical device which is a regulated health product that bears, under this regulation, the CE mark. Read the instructions carefully.

Before placing the electrodes, make the skin is healthy without any injuries or redness. Do not place the Tens on irritated skin or skin with open wounds, redness or cancerous lesions.

Then place the Tens separately on the area to be treated.

For MyTens PRO, place the 2nd pair symmetrically to the 1st.

See the device’s user manual:

Do not use the device:

• In case of heart disease
• If you have epilepsy
• If you wear a pacemaker, defibrillator or any other implanted electronic or metal device (e.g. a drug delivery system). Under these conditions, use could result in electric shock, interference, burns or even death.
• If you are pregnant, in the first quarter of your pregnancy. The effects of TENS on the developing foetus are not yet known. During pregnancy, do not use the device on the uterus or abdomen to avoid triggering contractions. Always consult your doctor or midwife if you are pregnant and plan to use the device.
• If you are suffering from venous or arterial thrombosis, or thrombophlebitis. Use of electrical muscle stimulation (EMS) in this case could risk mobilising a blood clot.
  In the case of cognitive impairment
• If your pain has not been diagnosed, unless your doctor has advised you to use this device.

Download the BewellConnect app onto your phone or tablet via:

• The App Store
• Google Play
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the MyTensio icon.

• Sit on a chair, with your feet flat (do not cross your legs).
• Make sure you have your phone or tablet with the BewellConnect® app installed within easy reach.
• Put the blood pressure cuff around your arm, with the orange marker pointing downwards.
  Make sure that it is 2-3 cm from your elbow. Make sure that the orange marker is resting on the internal artery of the arm.
• Close the velcro fastener without over-tightening.
• Press the ON/START button to turn on the monitor. The blue LED lights up.
• Place your arm on a table, palm up, so that the blood pressure monitor is at heart level.
• Sit quietly for two minutes before measuring your blood pressure.

This category IIa medical device is a regulated health product which bears, under regulation, the CE mark. Read the instructions carefully.

Tracking: I can monitor, at the desired frequency, the evolution of my measurements and receive alerts.

• I can set my goals with my doctor and transfer my data in less than a second.
• I can create my own e-logbook, and I have access to all my data in a single click.
• I have trends that show me when I need to act.
• I can locate a healthcare professional around the world in seconds in an emergency

To clean your device, use a soft, dry cloth. Dampen it, if necessary. Don’t use alcohol, benzene, thinner or other chemicals to clean the device.

For more information, carefully read the user manual.

Charge your device using the cable provided, either plugged into a suitable USB port or a smartphone charger.

Download the BewellConnect app onto your phone or tablet via:

• The App Store – https://itunes.apple.com/fr/app/bewellconnect/id838115043?mt=8
• Google Play – https://play.google.com/store/apps/details?id=com.seecare.bewell
• or even by scanning the QR Code on the side of the box.

Click on “I have” on the 1st page of the app, then click on the MyThermo icon.

With MyThermo you can measure different types of temperature:

BODY: To measure your body temperature
SURFACE: To measure the surface temperature of an object, a food or a liquid
ROOM: To measure the ambient temperature of a room

In case of non-intensive use, MyThermo’s battery life is 6 months. To charge your device, simply plug in the USB cable provided for this purpose.

MyThermo is a category IIa medical device which is a regulated health product that bears, under this regulation, the CE mark.

For more information, carefully read the instructions.

To measure your body temperature, aim at your right temple from a distance of about 3 to 5 cm, press the thermometer measurement button, and the temperature will be instantly displayed on the device.

To maximise the reliability of your results, move hair out of the way, wipe sweat off the brow, and avoid draughts that could change the room temperature.

Charge your device using the cable provided, either plugged into a suitable USB port or a smartphone charger.

Check your Bluetooth connection and make sure you’re connected to the app.

Check your Bluetooth connection and make sure you’re connected to the app.