General terms and conditions of use for the MyDoc service (enforceable since the 24/11/2016)

PREAMBLE

The MyDoc service offered by the VISIOMED GROUP allows notably its users users to be put in contact with healthcare professionals via a remote advice medical platform composed of doctors.

 

The use and access to the MyDoc Service functionalities are governed by the current general terms and conditions of use and imply their full, prior and express acceptation by the users.

 

VISIOMED GROUP suggests to its users to print and keep in their personal archives the applicable version of these general terms and conditions of use at the time they decide to use the MyDoc service.

ARTICLE 1 – DEFINITIONS

In these general terms and conditions of use’s framework, the terms employed hereafter shall be defined as follows regardless of their employment in the singular or in the plural form:

 

  •  “Account”: refers to the account created by the User, allowing it to access and use the MyDoc Service. The Account can only be accessed by the User who created it, using the email address and personal password selected upon registration to the Platform. It allows the unlimited use of the MyDoc Service via seven (7) different profiles for the entire subscription period;
  • BW Check-up Service”: designates the intermediation service offered by VISIOMED through the Platform and allowing Users who wish to benefit from a personal healthcare assistant to obtain weighted advices drawn up by MIS and receive advice given by MIS based on the information provided through the BW Check-up Service. The Use of the BW Check-up Service is made under its general terms and conditions of use;
  • « GTCU »: refers to the current general terms and conditions of use of the MyDoc Service;
  • «H2AD» : refers to the company, H2AD, a société par actions simplifiée (simplified joint stock company) with share capital of 6 514 268,00 Euros, registered on the Paris Company Register under the number 478 245 897 and the registered office of which is at 7 Parc Metrotech, 42650 SAINT-JEAN-BONNEFONDS and which VISIOMED puts in contact with Users via the MyDoc Service. H2AD provides the services to the Users as a result of the contact made by VISIOMED, which acts merely as an intermediary;
  • Medicalised Call Centre H2AD”: designates the H2AD call centre offering remote advice services (regulation, coordination and medical advice) available 24 hours a day and 7 days a week;
  • MyDoc Service”: designates the intermediation service offered by VISIOMED through the Platform and/or the BW Check-up Service as described in article 5 of the GTCU. The intermediation Service made available to the Users via the MyDoc Service in return for the subscription paid by the User allows the latter to access the remote advice service offered by H2AD;
  • « Pad »: refers to tactile screens allowing the access to applications via the Internet network;
  • Platform”: refers to the BEWELL CONNECT platform which can be downloaded to a Smartphone or a Tablet, from which the MyDoc Service may be offered. To be able to offer the applications on the Platform, Users must register in accordance with the conditions stipulated in the General Terms and Conditions of Use of the Platform;
  • Products”: refers to the self-diagnosis products created and marketed by VISIOMED as part of its BEWELL CONNECT range, which allow the feed-back of data, via sensors. Those products are as follows: MyThermo, MyTensio, MyOxy, MyGluco, MyCoach and MyScale;
  • Smartphone”: refers to the mobile smartphones allowing access to the applications via an internet network;
  • User”: refers to any individual as defined in article 4 accessing and using the MyDoc Service Service from a personal Account. A User may therefore be the Accountholder or one of 6 other people who have set up a profile from the Accountholder’s Account, in addition to the Accountholder’s profile;
  • « VISIOMED»: refers to VISIOMED GROUP company, société anonyme à conseil d’administration, with a share capital of 18.664.075,50 euros registered with the Paris trade and companies register under number 514 231 265 and having its head quarters at the 112th avenue Kléber Paris (75116).
ARTICLE 2 – PURPOSE

The purpose of these CGTU is to define the terms and conditions governing the Users’ access and use of the MyDoc Service.

 

The fact of clicking on the linked called “ I have read and I accept the General Terms and Conditions of Use” at the creation of a profile shall be interpreted as a recognition and acceptation of both these GTCU.

 

All persons accessing the MyDoc Service agree to comply with the GTCU without any reservations and are requested to read them prior to use.

ARTICLE 3 – CGTU’S APPLICATION / MODIFICATION

3.1- VISIOMED reserves the right to modify the GTCU at any time, for example to adapt to the legislative or regulatory dispositions or technical evolutions of the MyDoc Service.

 

3.2- The GTGU are regularly updated. Consequently, the users are invited to consult them each time they use the MyDoc Service.

 

3.3- If the Users disagree with the modified GTCU, they will have to cease using the MyDoc Service. The use of the MyDoc Service by the Users after the new GTCU have been published will be deemed to be an express and unreserved acceptance on their behalf.

ARTICLE 4 – PRIOR CONDITIONS TO THE USE OF THE MYDOC SERVICE

4.1- The use of the MyDoc Service requires that the Users:

 

  • Posses a Smartphone and/or a Pad equipped with an Android 4.3 or IOS 8.0 (or more recent) operating system, connected to the Internet network and equipped with the Bluethooth Low Energy (BLE) functionality;
  • Download the available Platform on the Apple Store or on Google Play;

 

  • Create an Account on the Platform as stipulated in the General Terms and Conditions of Use of the Platform;
  • Subscribe to the MyDoc Service in accordance with article 6 of the GTCU.

 

4.2- Users guarantee that they have full legal capacity to use the MyDoc Service, including:

 

  • That they are of legal age. Notwithstanding the above, minors over the age of sixteen (16) are permitted to use the MyDoc Service, on the express condition that they have previously obtained from one of their parents – or from a person with parental authority – permission to do so and that they provide their details and email addresses to which any communication may be sent. Minors over the age of sixteen are only able to use the MyDoc Service if their Account or profile has been activated by a person with parental authority.
  • That they are not a competitor of VISIOMED and/or are not using the MyDoc Service for the purposes of competing with VISIOMED, fraudulently and/or in a way which may damage the interests of VISIOMED;
  • That they have full legal and intellectual capacity (and particularly that they are not dependant nor subjected to any form of legal guardianship);
  • That they do not use the MyDoc Service for professional or/and commercial purposes and in particular for the purpose of practising medicine illegally.

 

4.3- VISIOMED shall not be held responsible if the MyDoc Service are used by Users who don’t fit the conditions provided by articles 4.1 and 4.2 of the GTCU.

ARTICLE 5- GENERAL OPERATION – INTEREST OF THE MYDOC SERVICE

The objective of the MyDoc Service is to put Users who wish to benefit from an instantaneous access to a remote advice services in contact with Medicalised Call Centre H2AD.

 

ATTENTION: NOTE TO THE USERS

With regard to use of the MyDoc Service, VISIOMED is simply acting as an intermediary. Consequently, VISIOMED does not provide any service to Users directly, including any remote advice service. All advice is given to Users directly by H2AD through the Medicalised Call Centre H2AD.

 

Furthermore, the MyDoc Service is not intended to provide a diagnosis and should not, under any circumstances, be a substitute for a medical examination and/or a doctor’s opinion. VISIOMED therefore urges Users to regularly consult a doctor, in particular in case of any doubt regarding the state of their health and/or to dial 112.

ARTICLE 6: SUBSCRIPTION TO THE MYDOC SERVICE

To use the MyDoc Service, Users must have downloaded the Platform and subscribed to the MyDoc Service by logging on to the BEWELL CONNECT website available at the address www.bewell-connect.com or www.bewell-connect.fr and/or directly from the Platform in accordance with the general terms and conditions of subscription.

 

 

Subscriptions to the MyDoc Service are charged. Any Subscription has to be made in accordance with the general terms and conditions of subscription of the MyDoc Service.

ARTICLE 7- TERMS OF USE OF THE MYDOC SERVICE

To use the MyDoc Service, Users must create an Account and click on the “MyDoc” icon.
The User is invited to view their file. If they wish to use the MyDoc Service, they must then authorise the transfer of their file to H2AD by VISIOMED.

 

In this context, VISIOMED will send to H2AD the profile for the User in question. This profile contains the following information provided by the User, under their sole liability, within the scope of use of the Platform:

 

  • Age;
  • Weight;
  • Size;
  • Sex;
  • Medical history and current medical treatments;
  • Allergies;
  • Any recent medical events occurring within the scope of use of the Platform, where applicable;
  • Where applicable, the PDF analysis prepared by Medical Intelligence Service in view of the information supplied by the User when using the BW Check-up Service.

 

When H2AD receives this information, an icon confirming that the User wishes to call the Medicalised Call Centre H2AD will be displayed and the User must then click on it to confirm that they wish to be put into contact with said centre.

 

ATTENTION: NOTE TO THE USERS

It is recalled that within the scope of using the MyDoc Service, VISIOMED does not provide any advice, guidance and/or medical and/or wellbeing recommendation service. The remote advice services are provided only by H2AD and H2AD doctors on the basis of the information provided by the User or the data collected by the Products. Therefore the User has sole liability for the information and/or data provided and undertakes to provide real and serious data.
It is moreover recalled that the opinions, recommendations and advice supplied by the doctors of the Medicalised Call Centre H2AD via the MyDoc Service cannot in any circumstance be a substitute for a medical check-up and/or doctor’s opinion. VISIOMED therefore invites Users to consult a doctor regularly, in particular if there is any doubt as to their state of health and/or to dial 112 (emergency number).

ARTICLE 8: INTERRUPTION IN THE PLATFORM AND/OR THE MYDOC SERVICE

8.1- VISIOMED reserves the right to interrupt in full or in part the Platform’s and/or the MyDoc Service’s exploitations at any time, with or without prior notice, notably so as to ensure their corrective and progressive maintenance or so as to make either the content or the presentation evolve. As far as possible, VISIOMED will inform the Users preliminarily to a corrective or progressive maintenance operation. Moreover, Users recognize that the Platform and/or the MyDoc Service can be interrupted for reasons independent from VISIOMED’s control, in particular the dysfunction and/or the interruption of the Medicalised Call Centre H2AD and that VISIOMED therefore cannot guarantee a continuous access to the Platform and/or the Service and/or the Medicalised Call Centre H2AD.

 

VISIOMED shall not, in any case, be held responsible for any interruption and/or dysfunction of the Platform and/or the MyDoc Service and/or the Medicalised Call Centre H2AD no matter what caused it.

 

8.2- Users are invited to inform VISIOMED of any technical problem they encountered while using or navigating on the Platform and/or the MyDoc Service and/or the Medicalised Call Centre H2AD by writing to the following address and describing the encountered problem: VISIOMED, Service R&D, 112 avenue Kléber, 75116 Paris.

ARTICLE 9: USERS’ GENERAL COMMITMENTS – GENERAL RESTRICTIONS FOR THE PLATFORM AND/OR THE MYDOC SERVICE USE

9.1- In general terms, Users commit to integrally respect these GTCU as well as the applicable laws and regulations. Users are generally responsible for the Platform and the MyDoc Service use as well as for their consequences.

 

9.2- In the context of the Platform and MyDoc Service’s use, Users commit notably to:

 

  • Provide accurate, complete and real data and systematically update it when they evolve;
  • Respect the prerequisite conditions to the Platform and/or MyDoc Service’s use;
  • Respect the general terms and conditions of use of the Platform and GTCU;
  • Not to use the Platform and/or the MyDoc Service for commercial and/or professional purposes, and notably the illegal practice of medicine purposes;
  • Not to access the Platform and/or the MyDoc Service for any other purpose than personal use;
  • Not to modify or alter all or part of the Platform and/or the MyDoc Service;
  • Not to restrain by any means the Platform and/or the MyDoc Service’s use and not to falsify any element or reference of the Platform and/or the MyDoc Service;
  • Not to broadcast or try to broadcast computer viruses or any other damaging elements through the Platform and/or the Service’s intermediary;
  • Not to penetrate in a computing system, not to alter the content, nor to commit an infraction sanctioned by the Articles 323-1 and 323-7 of the French Penal Code (“hacking”), nor to send numerous unsolicited messages through the Platform and/or the MyDoc Service (practice prohibited by the Article 226-18 of the French Penal Code);
  • Not to aspire the Platform and/or the MyDoc Service content and their databases, notably through automatized programs;
  • Not to transfer their personal password to a third-party;
  • Not to use the Platform and/or the MyDoc Service for a purpose contrary to the applicable rules and not to infringe third-parties’ rights (notably relatively to intellectual property and the respect of their private lives);
  • Not to try and abstain from bypassing, deactivating or disrupting in any manner any function of the Platform and/or the MyDoc Service that is linked to security, to prevention or restrain of the use or copy of the content, or to the limitation of the use or accessible content of the services offered through the Platform and/or the MyDoc Service;
  • Not to distribute all or part of the Platform and/or the MyDoc Service and notably their content through any other support without VISIOMED’s prior written content;
  • More generally not to harm VISIOMED.
ARTICLE 10: USERS’ RESPONSIBILITY

10.1- Users are exclusively responsible from their choice to use the Platform and/or the MyDoc Service and from this use’s adequacy with their needs. They are also responsible for the securitisation of their computing network and for their data saving.

 

Moreover, they are personally liable for the use of the Products, of the Platform and/or of the MyDoc Service and/or of the provided information.

 

10.2- Users will guarantee and indemnify VISIOMED against any damage it could suffer and/or against any action in responsibility engaged against it on the grounds of a violation of these GTCU and/or any third-party’s right. In the case of a characterized fraud, VISIOMED will be able to communicate all the information necessary to the institutions that have jurisdiction for these frauds and infraction punishment.

 

10.3 – If the Users breach one of their obligations arising from these GTCU and in particular those in article 9 hereinabove, VISIOMED reserves the right to prohibit access to the MyDoc Service without prejudice to any damages it may claim as compensation for the loss and damage sustained as a result of such breaches by the User.

ARTICLE 11: VISIOMED’S RESPONSIBILITY – GUARANTEES PROVIDED BY VISIOMED

11.1-Responsabilité

 

11.1.1- L’utilisation de la Plateforme et/ou du Service MyDoc se font aux risques et périls de l’Utilisateur.

 

11.1.2- VISIOMED n’exerçant qu’un rôle d’intermédiation, s’engage uniquement à faire ses meilleurs efforts pour permettre à l’Utilisateur d’accéder au Centre d’Appel Médicalisé H2AD dans les conditions prévues par l’abonnement souscrit par l’Utilisateur et à permettre à ce dernier d’exporter les résultats issus de l’utilisation du Service BW Checkup et/ou de toute autre application Bewell Connect.

 

11.1.3- La Plateforme et le Service MyDoc permettent uniquement aux Utilisateurs de se procurer une première aide au diagnostic au regard des informations qu’ils auront renseignées via le Service BW Check-up et/ou tout autre application Bewell Connect et des informations communiquées au médecin régulateur du Centre d’Appel Médicalisé H2AD lors de la mise en relation avec celui-ci. Dans le cadre des CGU, il est expressément entendu que VISIOMED n’intervient à aucun moment en qualité de professionnel de santé et que les éventuels conseils, avis, recommandations etc. délivrés dans le cadre de l’utilisation du Service MyDoc sont fournis exclusivement par H2AD. A ce titre, VISIOMED ne saurait notamment être tenue responsable des conseils prodigués par les médecins régulateurs du Centre d’Appel Médicalisé H2AD et n’est par ailleurs tenue à aucune obligation générale de surveillance de l’état de santé des Utilisateurs.

 

VISIOMED ne peut être tenue responsable d’aucun préjudice subi par les Utilisateurs dans le cadre de l’utilisation de la Plateforme, du Service MyDoc, et en particulier en cas de violation des CGU.

 

11.1.4- VISIOMED ne peut être tenue responsable de dommages directs ou indirects, pertes ou frais, résultant de l’utilisation de la Plateforme et/ou du Service MyDoc et/ou du Centre d’Appel Médicalisé H2AD, ou de l’impossibilité de les utiliser, ou d’un mauvais fonctionnement, d’une interruption pour cause de maintenance, de défaillance technique du serveur ou lié à une interruption de l’accès à internet ou pour toute autre cause, d’un virus, ou encore d’un problème de ligne ou de système.

 

VISIOMED ne pourra être tenue pour responsable d’aucun dommage au système informatique des Utilisateurs, des pertes de données, ou de tout autre dommage qui résulteraient de l’accès ou de l’utilisation de la Plateforme et/ou du Service MyDoc et/ou du Centre d’Appel Médicalisé H2AD par les Utilisateurs.

 

Par ailleurs, VISIOMED ne peut être tenue responsable à l’égard des Utilisateurs, dans la mesure maximale autorisée par les législations en vigueur applicables en France, de :

 

  • Tout dommage indirect qui pourrait lui être causé, y compris toute perte de profit (qu’elle soit directe ou indirecte), toute perte de clientèle ou de notoriété commerciale ou de toute perte de données que les Utilisateurs pourraient subir ;
  • Toute perte ou tout dommage qu’ils pourraient subir notamment de la confiance accordée à l’exhaustivité, l’exactitude des informations fournies par l’intermédiaire du Service MyDoc et/ou du Service BW Check-up et/ou de toute autre application Bewell Connect ;
  • Tout changement que VISIOMED pourrait apporter au Service MyDoc ou à la Plateforme de manière générale, ou toute suppression temporaire ou définitive dans l’offre du Service MyDoc;
  • L’accès ou l’utilisation ou l’impossibilité d’utilisation ou d’accès du Service MyDoc, au Centre d’Appel Médicalisé H2AD ou à la Plateforme de manière générale.

 

11.2 Garanties

LES UTILISATEURS COMPRENNENT ET ACCEPTENT QUE :

 

  • LA PLATEFORME ET/OU LE SERVICE MYDOC SONT MIS A LEUR DISPOSITION « EN L’ETAT ». EN OUTRE, VISIOMED NE PEUT GARANTIR LES CONSEQUENCES DE L’UTILISATION DE LA PLATEFORME ET/OU DU SERVICE MYDOC ET/OU DES PRESTATIONS FOURNIES PAR H2AD;
  • EN PARTICULIER, VISIOMED NE GARANTIT PAS :

 

  • QUE LE SERVICE D’INTERMEDIATION ET/OU LES PRESTATIONS PROPOSEES PAR H2AD CORRESPONDENT AUX ATTENTES ET/OU EXIGENCES DE L’UTILISATEUR ;
  • QUE LA PLATEFORME, LE CENTRE D’APPEL MEDICALISE H2AD ET/OU LE SERVICE MYDOC CORRESPOND(ENT) AUX EXIGENCES DES UTILISATEURS ET LEURS PROCURERONT LES RESULTATS ESCOMPTES ;
  • QUE LA PLATEFORME, LE CENTRE D’APPEL MEDICALISE H2AD ET/OU LE SERVICE MYDOC FONCTIONNERONT SANS INTERRUPTION, DE MANIERE SECURISEE OU SANS ERREUR DE FONCTIONNEMENT ;
  • QUE LA QUALITE DE TOUT SERVICE NOTAMMENT DES RESULTATS OBTENUS VIA LA PLATEFORME ET/OU LE SERVICE D’INTERMEDIATION PROPOSE VIA LE SERVICE MYDOC REPONDRONT AUX ATTENTES DES UTILISATEURS.

 

Aucune information ou conseil fourni aux Utilisateurs par VISIOMED dans le cadre de l’utilisation de la Plateforme et/ou du Service MyDoc et/ou de l’accès au Centre d’appel Médicalisé ne devront être considéres comme l’octroie d’une garantie.

ARTICLE 12: COMPLAINTS

Any User complaint concerning use of the MyDoc Service must be made, giving details and in particular the object of the complaint, by post to the following address: VISIOMED, Service Clientèle, 112 avenue Kleber 75116 Paris or by email to the following email address: support@visiomed-lab.fr. In order to be valid, all complaints must be made within a maximum of fifteen (15) days after use of the MyDoc Service which gave rise to the complaint.

 

No complaint will be considered if it does not meet the conditions imposed by this article.

 

In any case, as VISIOMED is merely an intermediary, it cannot be held liable for complaints made concerning the information supplied by the Medicalised Call Centre.

ARTICLE 13: INTELLECTUAL PROPERTY

13.1- Some elements (notably texts, pictures, studies and videos) appearing on the Platform and/or the MyDoc Service are protected by specific laws relative to Intellectual Property, in particular to copyrights and are VISIOMED’s exclusive property.

 

Similarly, trademarks, logos, graphs and animations withheld on the Platform and/or the MyDoc Service are VISIOMED’s exclusive intellectual property.

 

13.2- VISIOMED grants, on a personal level, to Users a non-exclusive and non-transferable right to use the Platform and/or the MyDoc Service and any other associated software without any charges. Yet, they are forbidden to copy, modify, create a derivative work, inverse the conception or the assemblage –directly or indirectly- as well as trying to obtain the source code (except when this faculty is granted by the law), sell, assign, sublicense or transfer any right relative to the Platform and/or the Service and any other associated software, whatever which means are employed to this effect.

 

Users commit not to modify the Platform, the MyDoc Service or the relative software and/or not to use modified versions of those notably (but this list is not limitative) so as to obtain an unauthorized access to the Platform and/or the MyDoc Service. In particular, Users commit to only access the MyDoc Service through the Platform.

 

Users are informed and recognize that the Platform, the MyDoc Service and any relative software are likely to contain confidential information or to be protected by intellectual property applicable law or any other law. Users commit not to modify, rent, borrow, sell or distribute this content or to create derivative work containing all or part of this content unless they have previously received VISIOMED’s express authorization.

 

The Platform and the MyDoc Service contain texts and pictures that are VISIOMED’s exclusive property (hereafter “Intellectual Property Elements”). The Intellectual Property Elements are freely put at the User’s disposal only for the use of the Platform and the Service and in the context of a normal use of their functionalities.

 

The hereby use’s authorization of the Intellectual Property Elements is personal, non-exclusive and non-transferrable. VISIOMED can revoke, at any time, this use authorization for its Intellectual Property Elements.

 

It is forbidden to the Users to copy, modify, create a derivative work, inverse the conception or the assemblage –directly or indirectly- or in any other manner, to try finding the source code (except when this faculty is granted by the law), sell, assign, sublicense or transfer in any manner or whatsoever any right relative to the Intellectual Property Elements. The User commits not to modify in any way the Intellectual Property Elements.

 

In the case of a non-conform or abusive use of the Intellectual Property Elements, VISIOMED reserves any action or legal option to make the violation of its Intellectual Property rights stop.

ARTICLE 14: CONFIDENTIALITY – PERSONAL DATA PROTECTION

The information provided by the User via the MyDoc Service and/or the BW Check-up Service and/or the Products is transmitted to H2AD in a completely secured manner.

 

No personal information collected through access and/or use of the MyDoc Service and/or creation of an account is transferred to third parties.

 

The personal data collected in use of the MyDoc Service is hosted securely, by a hosting provider accredited by the French health ministry, in accordance with the provisions of article L1111-8 of the French Public Health Code, that is: ORANGE BUSINESS SERVICES.

 

Moreover, H2AD is accredited Personal Health Data Hosting provider by the French Health Ministry.

 

The health data is kept for the entire period of subscription of the User to the MyDoc Service. It will be immediately deleted on User’s demand made by e-mail at the following address:support@visiomed-lab.fr.

 

Pursuant to the provisions of the French Data Protection Act of 6 January 1978, all Users have a right to access, correct and remove their data, which they may exercise by sending their request to the support service in writing by post to the following address: VISIOMED GROUP, 112 avenue Kléber, 75116 Paris or by email to the following address: contact@visiomed-lab.fr.

ARTICLE 15: DIVERS

15.1- These GTCU constitute the whole agreement between VISIOMED and the Users as regards the use of the Service.

 

These GTCU aim to rule the whole use made of the MyDoc Service.

 

15.2- Generally, if one or more of the GTCU’s stipulations are considered or declared voidable by a legislative or regulatory disposition or by a definitive Court decision, the other stipulations will remain valid and enforceable. Same principles will apply if those dispositions are incomplete.

 

15.3- If VISIOMED shall fail to ask at a given time for the application of any of these stipulations at a given time, this lack of reaction shall not be interpreted as a permanent renunciation to these GTCU’s conditions.

ARTICLE 16: APPLICABLE LAW

French law governs the use and exploitation of the Platform and the MyDoc Service. French law must also govern the validity, the enforcement and the interpretation of these GTCU applicable to the Service.